PRIVACY POLICY

1. Introduction

Shaan Net Broadband Pvt. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy describes how we collect, use, store, and manage your personal data when you use our website, subscribe to our broadband/Wi‑Fi services, contact us, or otherwise interact with us.

2. Information We Collect

We may collect the following categories of data:

Personal Information: name, address, telephone number, email address, postal code, service address, and other contact / identification details provided during registration or account creation.
Account & Service Data: service plan details, account number, billing information, service address, installation / service history, device or modem identification (if applicable).
Usage & Interaction Data: records of your service usage, support requests, complaints or communications with us.
Website Log Data: when you visit our website — IP address, browser type and version, pages visited, time and date of visit, duration of visit, and any error or system logs automatically recorded by our servers.

3. Purpose of Data Collection & Use

We collect and use your information for the following purposes:

To provide, maintain, and manage broadband/Wi‑Fi services and related support.
To process your service requests, registration, installation, billing, and account management.
To communicate with you about your account, service changes, offers, updates, or customer support — via email, SMS, or phone calls.
To monitor, manage, and improve the quality, reliability, and security of our services.
To maintain records for compliance, internal audits, and legal/regulatory purposes.

4. Data Sharing and Disclosure

We will not sell your personal data to third parties. Personal data may be shared only:

With our authorized employees, agents or service partners — strictly for purposes of providing, maintaining, or supporting the services you have subscribed for.
When required by law, regulation, or by order of a competent authority.
In case of corporate changes (merger, acquisition, restructuring) — only if applicable (and you will be notified of such change).

5. Data Security and Retention

We implement reasonable security practices and procedures to safeguard your personal information from unauthorized access, loss, misuse or disclosure. We store data only as long as required for the purposes for which it was collected — e.g. for active account management, billing, regulatory compliance, or as required by law.

6. Your Rights

You have the right to request access, update, correction, or deletion of personal data, subject to applicable regulations.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date revised.